Contact Us

At Neom, we are dedicated to providing excellent customer service. If you have any questions or concerns regarding your order, please don’t hesitate to reach out to us. We are here to assist you with any issues you may have, whether it be regarding payment, tracking, or product issues.

Please note that during busy periods, it may take up to 72 hours for us to respond to your inquiry.

Rest assured that even if we don’t respond immediately, we are aware of your request and will hold any orders if necessary.

Custom Orders:

At this time, we are not accepting any custom orders. However, we invite you to follow our newsletter and social media accounts for updates on when we will be accepting custom orders again.

Order Cancellations After Promotions:

If you receive an email stating that your order has been cancelled after taking advantage of a post-purchase promotion, please be assured that this simply means that your two separate orders have been combined into one new order. If you do not receive this email in your main inbox, please check your spam folder.

Thank you for your understanding and patience during this time. We appreciate your support and look forward to serving you in the future. If you have any further questions or concerns, please don’t hesitate to reach out to us.